Privacy Policy

1. Overview

This Privacy Policy explains how inmark.ai (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our websites, dashboards, and related services (the “Platform”).

By using the Platform, you acknowledge this Policy. If you do not agree, please do not use the Platform.

2. Information we collect

We collect information you provide directly, information from connected social platforms (with your authorization), and information generated through use of the Platform.

• Account details: name, email, password (hashed), role (brand, agency, creator), company or creator profile information.
• Business / KYB information: organization details and verification documents when required for brand or agency onboarding.
• Campaign and collaboration data: briefs, deliverables, messages, ratings, term sheets, and workbench activity.
• Connected social data: profile identifiers, usernames, follower/audience metrics, post insights, and related analytics permitted by providers such as YouTube, Meta (Instagram/Facebook), and TikTok after OAuth authorization.
• Payment-related data: credit balances, transaction history, and payout status. Sensitive payment instruments are typically processed by our regulated payment partner — we do not store full card numbers on our servers.
• Technical data: IP address, device/browser type, approximate location derived from IP, cookies or similar technologies, and log data for security and reliability.

3. How we use information

• Provide, operate, and improve the Platform (campaigns, discovery, analytics, chat, credits, and payment workflows).
• Authenticate users, secure accounts, and prevent fraud or abuse.
• Sync and display social metrics you authorize us to access.
• Process payments and release funds according to campaign rules and partner requirements.
• Send service communications (security alerts, campaign updates, product notices). Marketing emails, if any, include an unsubscribe option.
• Comply with legal obligations and enforce our Terms of Service.

4. How we share information

We do not sell your personal information. We share data only as needed to run the Platform or as required by law.

• With other users in a collaboration: brand/agency and creator parties on a campaign may see profile, campaign, and messaging information necessary for that partnership.
• With service providers: hosting, email, analytics, storage, and payment partners under contractual confidentiality and data-processing terms.
• With social platforms: when you connect an account, data flows according to that provider’s OAuth scopes and policies.
• For legal reasons: if required by law, regulation, legal process, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate confidentiality.

5. Cookies and similar technologies

We use essential cookies and similar technologies to keep you signed in, remember preferences, and understand product usage. You can control cookies through your browser settings; disabling some cookies may limit Platform functionality.

6. Data retention

We retain personal information for as long as your account is active and as needed to provide the Platform, resolve disputes, enforce agreements, and meet legal or accounting requirements. Connected social tokens are retained while the connection remains active and may be deleted or invalidated when you disconnect.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and encrypted storage for sensitive credentials such as OAuth tokens. No method of transmission or storage is 100% secure.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You can update many profile fields in-product, disconnect social accounts at any time, and request further help by emailing privacy@inmark.ai.

If we process data based on consent, you may withdraw consent where applicable (for example, by disconnecting a social account). Withdrawal does not affect processing already performed.

9. Children’s privacy

The Platform is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

10. International transfers

We may process and store information in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards as required by applicable law.

11. Third-party services

The Platform may link to or integrate with third-party sites and APIs (including social networks and payment partners). Their privacy practices are governed by their own policies. Review those policies before connecting accounts or sharing data with them.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated “Last updated” date. Material changes may also be communicated in-product or by email when appropriate.